CUSTOMER SERVICE

CONTACT US

Have questions ?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: haloandhurt@gmail.com

or fill in our contact form at the bottom of the page.

FAQ

 

SIZING

I’ve found the piece I want but can’t select my size

With hand made jewelery there are a number of different elements involved in the design and make so resizing can sometimes be a difficult process. If your size is not listed in the drop down menu then your piece most likely can not be made to those measurements. We recommend you contact us via our contact form and check in because we may have another idea or solution to your problem! Custom makes can be done, they just take a little longer to ship!

How can I find out my ring size?

With out a doubt the best way to determine your ring size is to have your local jeweller measure you up. 

There are alternative ways to find out your size although not 100% accurate. Try using a 5mm wide strip of paper and measure the finger by wrapping it around the base. You then take that length to work out your size. You can use this conversion chart to convert your measurement...

BASIC CARE

How do I look after my Halo & Hurt piece ?

 

Each of our pieces are unique and designed to age well. However the ageing process can be redefined by taking care of your Halo & Hurt piece. 

Remove your jewellery while showering and avoid soaps and lotions. 

Salt water as well as chlorinated water can also speed up the ageing process so swimming in your jewellery is not recommended. Silver tarnishes but you can usually remove it with a silver cloth

Clean your Halo & Hurt piece in warm soapy water taking extra care of the stones.

Gold plating

 

All our gold plated items have been plated with a 24ct plating solution over sterling silver. Over time this surface will fade exposing the silver. Following the care instructions will slow this down but plating is a surface treatment that will need touching up after some time. Unfortunately we cant accept returns of damaged pieces that have not had the proper care given to them. Fear not! We do offer a plating touch up for a $50.00 fee, with free return postage. You can make an enquiry on delivery options via our contact email page.

SHIPPING

How much is shipping and how long will it take?

 

We aim to ship all orders within 3 business days. You know life, it happens.

Stocked items will be shipped within 3 days via Australia post and purchases over $250 will be shipped express and registered within Australia free of charge and an email with your tracking number will be sent you.

All orders will receive a confirmation of shipping email.

 

An automatic charge of $5.00 will be added to each order under $250 to cover shipping.

Can I track my order ?

 

All express shipped items locally and internationally will be trackable. Once your pieces have been shipped a confirmation email will be sent to you with a tracking number. 

RETURNS WARRANTY

What warranty do you offer on my pieces?

 

All our jewellery is purchased with a 12 month warranty. Our 12 month warranty will cover you for any faults with our craftsmanship but we do express our right to view the fault before accepting your claim.

All you will need to do is send a picture of the fault with a brief description via email for review before posting the item to our HQ. You will need to pay postage cost however we will express ship your repaired item free of charge. 

If the fault or damage of your piece is not due to our craftsmanship we can repair it for you at a cost that will be determined once we have established what needs doing.

As always wear and tear of the piece is not considered a 'manufacturing' fault. Breakages from normal wear can occur at no fault of our craftsmanship. Stones are especially delicate and easily susceptible to damage so for gods sake LOVE YOUR PIECE! and handle it with CARE at all times. Have a quiz at our 'Basic Care' section above or have a chat with us about what might be best for your piece.

Due to the labour involved with crafting custom orders the sale is final and those pieces are ineligible for return or refund unless faulty upon arrival. But as all customs are made with epic amounts of love you can check in with us and we might just buy it back. 

PAYMENT OPTIONS

Which methods of payments can I use?

 

We use secure online payment systems. 

On checkout you will have the option to use paypal or our preferred Square payment

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